We offer complimentary returns and exchanges for all full-priced items within Australia. To be eligible for return or exchange:
- Goods must be unused, unwashed and unmarked
- Return must be initiated within 30 days of being received
Full price products are eligible for refund.
Orders placed during promotional periods are subject to special terms and conditions. Please refer to our Promotional Returns Policy.
Please allow up to 5 business days after your return has reached our warehouse for the refund to be processed. This timeframe may be extended slightly during holiday and promotional periods. Refunds will only be issued to the original form of payment.
To process a return or exchange, click here
For International returns, please contact [email protected]
Please note, should your return not meet our return policy standards listed above, it will not be eligible for refund and we will re-ship the order to the original address.
You have the option to select Afterpay as your method of payment at checkout. For Afterpay returns, our returns policy applies, and you have the option to return your items for a full refund. Once returns are processed, refunds will take approximately 3-5 business days to return to your account.
Please keep in mind that it is important to continue paying your Afterpay instalments whilst your return is on its way back to us and being processed by our warehouse as Afterpay will charge for any overdue payments. once your return has been processed you will receive a full refund.
If you are partially returning your order, we can still partially refund you. Afterpay will reduce your instalment amounts or cancel depending on the return amount. To view your updated payment schedule, please log into your Afterpay account.