Returns PolicyUpdated 3 months ago

Standard Returns Policy

We hope you are delighted with your CULTIVER purchase. However in the event you’d like to return your order, we are pleased to offer effortless returns and exchanges for all full-priced items within Australia. To be eligible for return or exchange:

• Goods must be unused, unwashed and unmarked.

• Return must be initiated within 30 days of delivery*.

We offer complimentary returns for exchange or store credit on Australian orders, a prepaid return postage label will be provided via our returns portal. Returns for refund will be processed less a $10 return label fee, deducted from your refund. 

Returns for exchange will be processed once the return has arrived at our warehouse. Please allow up to 5 business days after your return has reached our warehouse for the return to be processed. This timeframe may be extended slightly during holiday and promotional periods. Refunds will be issued to the original form of payment.

Orders placed online must be returned back to our online warehouse, in-store orders must be returned in-store. 

Lodge a return here.

Please note, should your return not meet our return policy standards listed above, it will not be eligible for return and we will re-ship the order to the original address.