Returns Policy

<h4 id="how-long-will-my-return-take-to-process">How long will my return take to process?</h4>Please allow up to 5 business days from the day your return is received for us to process your refund or store credit. You will be notified via the email you provided once your refund or store credit has been issued. Please note, during holiday or promotional periods, return processing times may be slightly delayed.&#xA0;<h4 id="can-i-return-an-online-order-at-a-cultiver-store">Can I return an online order at a CULTIVER store?</h4>Yes, our store staff can assist you with your return in store provided it meets our&#xA0;<a href="https://cultivergoods.gorgias.help/en-US/returns-policy-34981">Returns Policy</a>&#xA0;requirements.&#xA0;<h4 id="can-i-return-something-purchased-as-a-gift-for-me">Can I return something purchased as a gift for me?</h4>We may be able to assist with organising a return for gift orders. Please initiate your return via our&#xA0;<a href="https://returns.cultiver.com.au/#/gift" rel="noopener noreferrer" target="_blank">gift returns p</a><a href="https://returns.cultiver.com.au/#/gift" rel="noopener noreferrer" target="_blank">ortal</a>.<h4 id="can-i-i-return-something-i-purchased-from-one-of-your-stockists">Can I I return something I purchased from one of your stockists?</h4>You will need to contact the stockist you purchased from directly to return the item.

Returns FAQs

At CULTIVER we pride ourselves on the quality of our products. In the unlikely event that you receive a product that is faulty, please get in touch with our Customer Care team at&#xA0;<a href="mailto:info@cultiver.com"></a><a href="mailto:info@cultiver.com">info@cultiver.com</a>. Please include your original order number and an image of the issue, and we will do our utmost to rectify the issue for you as soon as possible.&#xA0;<h4 id="there-is-an-imperfection-on-my-linen-is-this-normal">There is an imperfection on my linen. Is this normal?</h4>As linen is a natural fibre, there are often small inconsistencies in the weave of the fabric. This perfectly imperfect texture is part of the beauty of linen. As linen experts, we know what is considered to be normal, so please&#xA0;<a href="mailto:info@cultiver.com"></a><a href="mailto:info@cultiver.com">contact us</a>&#xA0;with any questions you may have.<h4 id="can-i-get-a-replacement-for-a-lost-or-broken-button">Can I get a replacement for a lost or broken button?</h4>Yes, we&apos;re happy to assist with replacement buttons. Please reach out to our team at <a href="mailto:info@cultiver.com">info@cultiver.com</a>, and we&apos;ll be able to assist you.&#xA0;

Faulty Product

Our Sydney based Customer Care team operates Monday - Friday, 9:00am to 5:00pm AEDT.

Returns & Exchanges

Returns Policy

Returns FAQs

Faulty Product