Delivery Information

<h4 id="are-sales-taxes-included-in-the-price">Are sales taxes included in the price?</h4>Australian orders are subject to 10% Goods and Services Tax (GST), included in the prices shown.For customers in New Zealand, all online purchases from our store are inclusive of GST. You can also purchase CULTIVER at <a href="https://fatherrabbit.com/">Father Rabbit</a>, our exclusive stockist in New Zealand. Father Rabbit offers free shipping on all orders over $75 NZD within New Zealand.<h4 id="will-there-be-duties-or-taxes-applied-to-my-order">Will there be duties or taxes applied to my order?</h4>Duties, taxes, and any import fees for all international orders are not prepaid by CULTIVER. These are the customer&#x2018;s responsibility. The recipient of the order will be responsible for any import duties or taxes charged by the recipient&#x2018;s country and carrier related fees. If any such duties, taxes or fees are charged in the customer&apos;s country, they will likely need to be paid before the goods are released. If you have any questions about whether duties and taxes will be applied, please reach out to your local Customs Authority.

Duties & Taxes

<h4 id="isPasted">Can I change my delivery address?</h4>Please reach out to our team at <a href="mailto:info@cultiver.com">info@cultiver.com</a> <a href="mailto:customer-service@cultiver.com"></a>with your order number and the new address, and we&apos;ll do our best to assist you. We&apos;re unable to assist with changes once an order has been dispatched. <h4 id="how-can-i-track-my-order">How can I track my order?&#xA0;</h4>You will receive a shipping confirmation email with your tracking information once your order is on the way. <h4 id="my-order-has-been-marked-delivered-but-i-havent-received-it-what-should-i-do">My order has been marked delivered, but I haven&apos;t received it. What should I do?&#xA0;</h4>We recommend checking whether a neighbour or someone else at your address may have picked up your package on your behalf. If you&apos;re still unable to locate your package, please reach out to our team with the details of your order. We&apos;ll lodge an investigation into the delivery, and resolve this for you as quickly as possible.<h4 id="i-think-my-order-has-been-lost-in-transit">I think my order has been lost in transit.&#xA0;</h4>If your order is taking unusually long to arrive, and you think it may be lost in transit, please reach out with the details of your order. We&apos;ll investigate, and find a resolution for you as quickly as possible.

Delivery FAQs

Our Sydney based Customer Care team operates Monday - Friday, 9:00am to 5:00pm AEDT.

Shipping & Delivery

Delivery Information

Duties & Taxes

Delivery FAQs