Returns PolicyUpdated 12 days ago
CULTIVER Sale | November 25th - December 2nd 2024
Products purchased at 25% discount can be returned for refund, store credit or exchanged for an alternative colour. Goods must be unused, unwashed and unmarked.
Products purchased at 50% and 75% discount are final sale and cannot be returned unless deemed faulty by CULTIVER.
Orders placed between November 25 and December 30 are eligible for our extended holiday returns window and can be returned until January 30.
Standard Returns Policy
We hope you are delighted with your CULTIVER purchase. However in the event you’d like to return your order, we are pleased to offer effortless returns and exchanges for all full-priced items within Australia. To be eligible for return or exchange:
Goods must be unused, unwashed and unmarked.
Return must be initiated within 30 days of delivery*.
We offer complimentary returns for exchange or store credit on Australian orders, a prepaid return postage label will be provided via our returns portal. Returns for refund will be processed less a $10 return label fee, deducted from your refund.
Returns for exchange will be processed once the return has arrived at our warehouse. Please allow up to 5 business days after your return has reached our warehouse for the return to be processed. This timeframe may be extended slightly during holiday and promotional periods. Refunds will be issued to the original form of payment.
Orders placed online must be returned back to our online warehouse, in-store orders must be returned in-store.
Please note, should your return not meet our return policy standards listed above, it will not be eligible for return and we will re-ship the order to the original address.